Outsourcing

KTC’s ITO solutions can help your organization reduce costs, accelerate time-to-market, simplify IT management, expand resources, enhance efficiency, and enable you to reallocate resources to highest value opportunities. KTC provides the right mix of outsourced, managed, and project services to deliver the greatest business value. KTC solves clients’ IT operations challenges, such as:

  • Technology and Outsourcing of your network, server, storage, security, and desktop
  • Service Desk Solutions including: help desk, maintenance, hosting, monitoring and management
  • Application Solutions including: web services, client server, mainframe and custom development

Our services are customizable, cost-effective, and easy to implement. We work with you to design an industry standard service level agreement (SLA) to best meet your organization’s specific needs, while reducing costs and enhancing service.

Our Help desk & Desk Side Support Services are complied with ITIL standards and provide a single point of contact for all services and support and are fully integrated and are offered on a 24x7x365 basis. We integrate best practices in process engineering, knowledge and incident management, SLA negotiation, metrics, communication and more.

Our services covers:
  • Data Center Operations
  • Help Desk Support
  • Desk Side Support
  • Networks, Systems and Application Monitoring

System Integration

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